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FAQs

What is treedrop?

Treedrop is a delivery service that makes Christmas tree shopping a breeze. With a couple of clicks from any mobile device, you can order premium grade Christmas trees and schedule a convenient delivery time. Once your tree arrives, we will set your tree up, providing a clean and convenient experience.

When is treedrop available?

You can place an order 24 hours a day. Treedrop delivers between the hours of 8:00 a.m. – 8:00 p.m., seven days a week.

Where is treedrop available?

Treedrop is available in Downtown Orlando and surrounding neighborhoods. Check to see if we service your area by entering your zip code on the home page

 

What if I don’t own a tree stand?

Have no fear! You have the option to purchase a tree stand on our Accessories page. Our tree stands have a unique bolting system which provide a stable base preventing water spillage.

How do I start using treedrop?

Using treedrop is easy!

  1. Download the app and add your zip code.
  2. Choose your tree size and accessories.
  3. Schedule your delivery and optional pick-up.
  4. Place your order!

 

How much does treedrop cost?

Treedrop offers different tree sizes at varying prices. Delivery and installation are included in all prices.

Can I gift a Christmas tree to someone?

Absolutely! You can place an order on their behalf. This is especially helpful to children and grandchildren of elderly customers who live out of town.

Do I need to tip?

Tips are completely discretionary. If your experience exceeds your expectations, you are more than welcome to tip your delivery driver.

Will my driver drop my tree off or bring it inside my home?

Treedrop is driven to provide a warm, personal service. We will never drop your tree off unless you explicitly request that drivers do not enter your home. The same rates will apply.

 

What is your cancellation policy?

You have up to 48 hours before your delivery to cancel without penalty. If you choose to cancel within the 48-hour window, you will forfeit 50% of your total.

ADD A PROMO CODE TO YOUR ORDER

To apply a specific promo code to an order, enter the code at the bottom of the checkout screen. Note: Promos added after your order cannot be retroactively applied.