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Terms and Conditions

Placing an Order

Shop 24 hours a day, 7 days a week at You’ll receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care at 1-407-906-0756.

We accept Visa®, MasterCard®, American Express® and Discover® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards. 

Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. We only charge your credit card when its been delivered (In-Home Delivery).


Sales Tax

All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. Estimated Sales Tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges.  To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.


Delivery of Your Purchase

For a damage issue with a Standard Shipping, call Customer Care at 407-906-0756 for any issues or concerns. 

For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling Tree Drop LLC—the phone number is located in your order confirmation email.

Items that are refused will be covered by our Return Policy.


Change or Cancellation

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

For In-Home Delivery orders, you can cancel the order simply by calling Customer Care at 407-906-0756. If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, we will charge 50% of your order total to cover inventory fees.


Return Policy takes great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.

Standard Shipping Items

If your Standard Shipping item arrives damaged, please instruct . For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. To report delivery damage or make a return, call Customer Care at 866-436-3393. For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.

In-Home Delivery Items

You have 72 hours after a In-Home Delivery to report that an item is delivered damaged, defective or if you are unhappy with it in any way. Simply call the phone number on your email confirmation and we will work with you to repair, replace or pick up the item for a return. In-Home Delivery items where a manufacturing defect is discovered after the 72 hour return period the sale is final, if any; please contact the customer service number listed in your order confirmation email for assistance.